Workers' Compensation Automation and Integration System. It's a web-based information system integrating the Bureau of Workers' Compensation, the Workers' Compensation Office of Adjudication, and the Workers' Compensation Appeal Board into a single platform. WCAIS ...
- enables electronic communication, claims filing, and document management.
- provides around-the-clock online access.
The following stakeholder groups:
Insurance Carriers and Third-Party Administrators
Attorneys and Law Firms
Employers, Self-Insured Employers, Self-Insured Group Funds and Funds
Healthcare Providers, Professionals, Pharmacies and Billers
Court Reporters and Interpreters
All Stakeholders of the workers' compensation community are encouraged to register. Enrollment provides access to information, updates and documents in a timely manner. To register, visit the WCAIS homepage and select "Are You a New User?"
Please visit the EDI and Forms links to get started.
Yes. The Customer Service section contains How-To Guides explaining common processes in WCAIS.
Yes. Our Customer Service ticket system provides stakeholders the ability to create and track help tickets 24/7. Registered users receive responses on the WCAIS dashboard, while unregistered users receive responses via email.
Users also have the ability to search PAQs, recent Q&A's and perform text-based searches to find resolutions previously offered for similar issues and queries.
Bureau of Workers' Compensation (BWC) Information Services Helpline Staff are available to answer your questions Monday – Friday from 7:30 a.m. – 4:30 p.m. Toll-free inside PA at 1-800-482-2383 or locally and outside PA at 717-772-4447. Or contact us by email at ra-li-bwc-Helpline@pa.gov.
Questions regarding disputes in litigation should be directed to the assigned Judge's office.
For technical WCAIS questions, to report a defect or an enhancement idea, please contact the WCOA Resource Center, available Monday – Friday from 8:00 a.m. – 4:30 p.m. at WCOAResourceCenter@pa.gov or by phone at 844-237-6316.
Please submit a request for training through the WCAIS customer service portal, providing details on what type of training you need with topics and questions in the request.