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Language Assistance Policy

Initial Issue Date: November 1, 2005

Re-Issued: July 20, 2020


This policy clarifies standards for making the Department of Labor and Industry's services accessible to customers with Limited English Proficiency (LEP), which are consistent with federal and state law and well-established LEP principles. This policy is to be implemented by programs under the Department of Labor and Industry's jurisdiction, statewide.


This policy covers all Department of Labor and Industry customer service activities and benefit programs, including Local Workforce Investment Areas covered under the Workforce Investment Act of 1998.


The policy of the Department of Labor and Industry is to provide effective communication and adequate services to all of the Department's customers regardless of their English proficiency.

​Federal Contact Information
​State Contact Information
US Department of Labor Civil Rights Center
Frances Perkins Building
Room N-4123 200
Constitution Avenue NW
Washington, DC 20210

US Department of Justice Coordination and Review Section Civil Rights Division
P.O. Box 66560
Washington, DC 20034-6560

Department of Labor and Industry Office of Equal Opportunity
Labor and Industry Building
Room 1402 
651 Boas St.
Harrisburg, Pennsylvania 17120
1-800-622-5422, (717) 787-1182
TTY 1-800-654-5984