Ensure Your Address is Correct
It is essential that our team has the accurate mailing addresses for SWIF recipients to ensure that the new debit cards are delivered promptly and correctly.
Any SWIF recipient who has moved since initially applying for benefits should contact their adjuster to provide their current mailing address as soon as possible.
Watch Your Mail for the Money Network Prepaid Debit Card
All SWIF recipients receiving Money Network cards to replace existing ReliaCards are encouraged to carefully watch their mail for a plain white envelope with an Omaha, Nebraska, return address. They should remove their new Money Network cards before discarding the envelope, and follow the included directions for selecting a PIN and activating their card as soon as possible.
No. You do not need to request a Money Network prepaid debit card. One will be sent automatically to the address on record with Labor & Industry.
In 2022, as its contract with U.S. Bank for the ReliaCard® was coming to an end, the Pennsylvania Treasury Department selected Money Network as the successful bidder to provide debit card services to the SWIF program following an extensive and open competitive procurement process.
Money Network Financial, LLC, is a wholly owned subsidiary of Fiserv, headquartered in Brookfield, Wisconsin. The Money Network prepaid debit card is issued by My Banking Direct, a service of New York Community Bank.
The last date that SWIF benefit payments will be loaded to your ReliaCard® is February 28, 2023.
Yes. If you would prefer to receive benefit payments by direct deposit, you can change your payment method by contacting their claims adjuster.
If you have a balance on your ReliaCard® after February 28, 2023, you will be able to access your remaining funds and use your ReliaCard® as usual.
ReliaCard® balances WILL NOT transfer to the new Money Network prepaid debit card. You should continue to use your ReliaCard® until the balance reaches $0. You may also choose to transfer remaining funds to personal savings or checking accounts.
No. Your ReliaCard® will remain active until the balance reaches $0.
However, note that ReliaCards have a three-year expiration. If your card has a balance and is active, U.S. Bank will automatically reissue a card to the mailing address on file about 45 days prior to the expiration printed on the card.
For users who have an expired ReliaCard or had their card lost or stolen, please call U.S. Bank ReliaCard® at 888-233-5916 or 888-233-5916 TTY to receive a new card. To access your balance and account information, please visit www.usbankreliacard.com.
If you use the Bill Pay or similar functions of your ReliaCard®, you should pay very close attention to your account balance starting on February 28, 2023. Since no new benefit payments will be loaded to your ReliaCard® after that date, you should confirm that the remaining balance in your account is adequate to cover any bills you intend to pay using funds from that account.
Yes. The ReliaCard® cardholder website and U.S. Bank ReliaCard® mobile app will remain available to support claimants with continuing balances on their ReliaCard®.