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District Offices

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SWIF has eight district offices throughout the Commonwealth: Philadelphia, Harrisburg, Pottsville, Sunbury, Pittsburgh, Scranton, Erie, and Johnstown. These offices provide full claims processing and policyholder services. Contact information is available here for the District Office servicing your area.

Reporting an Injury or Occupational Disease

Report of occupational injury or disease must be filed in the following cases.

  1. Within 48 hours for every injury resulting in death.

  2. Not before 7 days but no later than 10 days after date of injury for all other injuries covered by the Workers' Compensation Act, except those cases resulting in no disability*

Disability for the purposes of reporting shall be defined as (1) loss of time or wages beyond the day, shift, or turn in which the injury was received or (2) the loss or loss of use of a member or disfigurement which may qualify for a specific loss payment under section 306 of the act.

An employee should report all injuries to his/her supervisor, manager, etc., as soon as possible. The employee must give notice within 21 days of the date of the injury in order to receive retroactive benefits, unless the employer already has knowledge of the injury. Notice given more than 120 days from the date of injury may result in the loss of workers' compensation unless the employer already knew of the injury. The employee should give as much information regarding the circumstances of the injury. The report may be made verbally or in writing by the employee or be someone acting in his/her behalf to the employer or to a representative of the employer.

Upon receiving information, or becoming aware of a work related injury or disease, the employer must call SWIF’s toll free hotline at 1-888-388-7943. To prepare for this call, access SWIF's Telephonic Reporting Questionnaire. Accurate and complete information will help SWIF to investigate the claim and make a fair and timely decision. The injury report must be reported even if the employer has doubt about the injury or disease. SWIF will determine if the claim should be paid. The employer should notify SWIF if there is reason to doubt the claim.