News and Important Information
UC Service Center Hour Changes
UC service centers no longer accept calls on Wednesday and Friday. Calls are taken Monday, Tuesday and Thursday from 8 a.m. to 4 p.m.
Services such as filing biweekly claims, payment information and checking the status of a claim can easily be accessed on the UC.PA.GOV website.
The service center will accept calls from 8 a.m. to 4 p.m. Mondays, Tuesdays and Thursdays. Videophone services for the deaf will continue on Wednesdays from noon to 4 p.m. (Sign language is the ONLY means of communication provided through the video phone.) These changes are due to reduced UC claims levels and corresponding federal funding reductions. We are appropriately reducing costs while maintaining customer service.
If you have not already registered with UCMS to file electronically, the time to do so is now. Learn more about electronic filing.
State Information Data Exchange System (SIDES)
NEW! Sign-Up for SIDES — an efficient, electronic way to respond to department requests!
SIDES is a new, web-based system that allows the Department of Labor & Industry (L&I) and employers to communicate more efficiently when an individual files a new unemployment compensation claim. The system transmits questions from L&I about the individual's claim to the employer electronically, and allows the employer to respond electronically, which will enhance the timeliness and accuracy of UC claims.
Mandatory Workplace Postings
Pennsylvania employers are required to post certain notices in their worksites so employees have access to and information about applicable labor laws. These posters can be downloaded for free from the link below. Each poster link identifies the content of the poster, which employers are required to post it and contact information should you require additional information.
Go to Mandatory Workplace Postings