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COVID-19 Elevator FAQs​

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How can I submit an elevator permit application to the bureau during this event?

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The Department is accepting applications electronically at elevators@pa.gov. Once an electronic copy is submitted, please mail a paper copy with a check made payable to the Commonwealth of Pennsylvania to cover the appropriate fee.

Are elevator permits still being processed?

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Yes, contact the Elevator Division Resource Account at elevators@pa.gov.

Are permit inspections still being conducted by the Elevator Division?

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Yes, as of May 1, 2020, all construction activities were permitted to restart in accordance with the April 23rd construction guidance found here. As a result, the department will resume its elevator permit inspections.

Is the Department still processing expedited elevator applications and expedited plan reviews?

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The Department is now processing expedited elevator applications and expedited plan reviews.

How can I submit a complaint or concern related to an elevator?

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You may submit a written complaint to the Elevator Division at the following email address, elevators@pa.gov. The complaint must contain your name, address, telephone number and an email address. Please be as specific as possible in providing details related to your complaint, the name of the building, building address.

Is the Department accepting elevator appeals, requests for variances or extensions of time through the Elevator Safety Board?

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Yes, the Department is accept these requests electronically. Digital submission of the required application and supporting documentation may be submitted to the following monitored resource account: elevators@pa.gov. Once an electronic copy is submitted, please mail a paper copy with a check made payable to the Commonwealth of Pennsylvania to cover the appropriate fee.

Can I get an inspection on my newly installed elevator?

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​Yes. Please contact the Elevator Division resource account at elevators@pa.gov.

Is the Department scheduling expedited inspections?

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The Department is now scheduling expedited inspections.

If I have a problem, accident or a concern on an elevator, should I contact the Department?

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​Yes, please contact the Elevator Division resource account at elevators@pa.gov.

Can I get an extension of time on the periodic inspection of my elevator?

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​Yes, please contact the Elevator Division Resource Account at elevators@pa.gov.

If I have a question about an elevator, who should I contact?  

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​Please contact the Elevator Division Resource Account at elevators@pa.gov

If I have an emergency with an elevator, who should I contact?  

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Please contact the Elevator Division Director David Marchioni at dmarchioni@pa.gov

Is the Elevator Division still performing 30-day violation letter follow ups?

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When you have made the corrections please write on the face of the letter "All violations have been corrected, sign and date it and email the face of the letter to elevators@pa.gov. The elevator Division will perform a follow up on it next convenient available date.

If my building is closed and I don't want to run my elevators during the shutdown to save money do I have to have the state seal the elevator?

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A building owner may shutdown any piece of equipment in their building for any amount of time they choose without it being sealed by the department if they meet the periodic inspection and testing requirements and the elevator or lifting device has a current certificate of operation.

How can I receive my invoice for a failed permit inspection with the L&I Building being shut down?

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The elevator inspectors are giving the elevator mechanics a form when the inspection fails that gives the information on how to request the invoice and how to make payment.

Can we still expedite permit inspection requests?

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The Department is now conducting expedited permit inspection requests.

How do I contact the Division Director with a question?

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Please contact the Elevator Division resource account at elevators@pa.gov

How do I report a dangerous condition with a lifting device?

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Contact David Marchioni at dmarchioni@pa.gov. Include the name and building address, equipment number and type and a brief statement of your concerns.

Do I have to submit four copies of permit applications and supporting documents?

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No. For the duration of the Governor's disaster declaration, the Department is accepting applications electronically and only one copy is needed.

Will the Department stamp applications?

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No. This requirement is suspended during the Governor's disaster declaration.

Is the Department required to act within 30 days of receipt of application?

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No.  This requirement is suspended during the Governor's disaster declaration.

Are the deadlines to conduct periodic inspections suspended?

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Yes. The deadlines to periodic inspections for all lifting devices are suspended throughout the Governor's disaster declaration. 

Is the deadline to submit a test report to the Department suspended?

​Yes.  This deadline is suspended throughout the Governor's disaster declaration.

Any questions or concerns regarding statutes or regulations that are suspended may be directed to the following monitored resource account: elevators@pa.gov.