L&I, Office of Information Technology Procedure
(PDF)
|
Name: |
Remote Access to the Commonwealth Network |
|
Effective Date: |
October 2016 |
|
Category: |
Security Domain |
|
Version: |
1.1 |
1. Scope:
This policy applies to all Department of Labor & Industry (L&I) employees, business partners, contractors, temporary personnel, agents, and vendors who have been provided L&I IT Equipment and/or access to connect or are already connected remotely to the L&I network.
2. Procedure:
The procedure is implemented by the Bureau of Infrastructure and Computing Services (ICS), Infrastructure Engineering & Operations (IEO) and Workstation Operations & Technical Services (WOTS) Divisions.
| Step |
Responsibility |
Action |
| 1. |
Employee |
Makes request for Virtual Private Network (VPN) access to their manager and Bureau Director |
| 2. |
ServiceNow
Submitter |
Submits remote access Change Request (CR) by choosing the following combination of Category: Telecommunications and Subcategory: Add VPN certificate |
| 3. |
Change Request
Approver |
Approves or Denies CR |
| 4. |
Employee |
Submits Remote VPN certificate Request Form (OIT-54) by attaching it to the CR
- Non-Commonwealth Employees must submit the Remote VPN certificate Request Form (OIT-54) & Computer Resources User Agreement for Non- Commonwealth Employees (Form OIT-6)
|
| 5. |
Change Request
Approver |
Notifies IEO to establish remote access for the employee
- Schedules configuration of remote connectivity
|
| 6. |
IEO |
Adds user to appropriate groups for remote access |
| 7. |
WOTS |
Ensures that BitLocker is installed |
| 8. |
WOTS |
Configures remote connectivity |
| 9. |
IEO |
Provides instructions for remote connectivity |
| 10. |
WOTS |
Demonstrates connectivity process |
3. References
4. Version Control
| Version |
Date |
Purpose |
| 1.0 |
01/2006 |
Base Document |
| 1.1 |
10/2016 |
Format and Content Revision |