OVR will not approve meetings through social media platforms such as TikTok, Facebook, Twitter and/or Instagram, as there are significant security issues with these systems, and, as a result, the systems do not meet the standards that OVR requires for confidentiality of customer information.
While OVR does not endorse any specific web-based service, approved platforms must be accessible and have security measures that ensure no confidential customer information may be accessed by unauthorized users. Each web-based service has advantages and limitations, and your agency should determine what works best for your situation. In selecting a virtual format, we strongly recommend that you consider:
Security vulnerability – Is the platform encrypted?
Confidentiality – Will confidentiality be maintained during meeting?
Accessibility – Will that platform be accessible for all abilities?
Reliability – Is there confidence in the ability to provide the service when agreed upon?
Connectivity quality – Will your agency be able to handle the connections?
User friendliness – Will it be easy to use or understand by all involved?
Affordability – Is it free or not a financial burden to your agency, since OVR will not reimburse for such services?
Please visit the U.S. Department of Health and Human Services Telehealth Guidelines for more information about non-public facing platforms.