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Customer FAQs

OVR remains committed to assisting individuals who make the informed choice to seek a job during COVID-19. At this time, many Pre-Employment Transition Services, college training programs and Supported Employment services are available over the phone or virtually on a computer. However, a few community-based assessment and exploratory services are on hold until mitigation efforts have been lifted. Our staff continue to work remotely to assist students, and you can reach us by telephone, email or videoconferencing to learn more about the services available.

For more information, please review the FAQs listed below or reference our 2020 Continuity of Services Letter for Customers During COVID-19.

If you have questions that are not answered on this page, please email OVR at

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​When will OVR reopen their offices? 

​Will I be able to contact my counselor while the offices are closed?

​Can I still apply for OVR services?

​What happens if my job is at risk; what can I do?

​Can I still participate in pre-approved services with providers while OVR offices are closed? 

​How can I contact the Office for the Deaf and Hard of Hearing (ODHH)?

​Will OVR continue to help current students with disabilities with Pre-Employment Transition Services? 

​Is PA OVR currently hiring for internships or entry level positions?